Shipping Policy – Patauá Brazil USA

At Patauá Brazil USA, we strive to deliver your order quickly, safely, and reliably. All shipments within the United States are handled by FedEx, ensuring professional service and full tracking of your package.

Processing Time

• Orders are processed and shipped within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Options & Delivery Time

• Standard Shipping (FedEx Ground): 3–7 business days.

• Express Shipping (FedEx Express): 1–3 business days.

• Delivery times may vary depending on your location, weather conditions, or FedEx’s operational factors.

Shipping Costs

• Shipping costs are calculated at checkout based on weight, dimensions, and delivery location.

• Occasionally, we may offer free shipping promotions. These will be clearly announced on our website.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a FedEx tracking number.

• You can track your order at any time on the FedEx Tracking Portal.

Shipping Restrictions

• We currently ship only within the United States.

• We cannot deliver to P.O. Boxes or APO/FPO addresses.

Damaged, Lost, or Delayed Packages

• If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and product.

• Patauá Brazil USA is not responsible for delays caused by FedEx, weather conditions, or incorrect addresses provided by the customer.

• Lost or missing packages must be reported immediately so we can assist you in opening a FedEx claim.

Contact Us

For any shipping-related questions, please reach out to our support team:
📧 support@patauabrazilstore.com