Return and Refund Policy – Patauá Brazil USA

At Patauá Brazil USA, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.

Returns

• You may request a return within 30 days of receiving your order.

• Products must be unused, unopened, and in their original packaging to be eligible for a return.

• Items that have been opened or used cannot be returned due to hygiene and safety regulations.

Refunds

• Once your return is received and inspected, we will notify you by email regarding the status of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the product arrived damaged or incorrect.

Exchanges

• We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, please contact us before returning it.

Damaged or Incorrect Items

• If you received a damaged or wrong item, please contact our support team within 7 days of delivery. We will arrange a replacement at no additional cost.

Contact Us

For questions about returns, refunds, or exchanges, please contact our customer service team:
📧 support@patauabrazilstore.com